Terms and Conditions
1. Acceptance of Terms
By accessing or using the website, landing pages, SMS messaging program, or any related digital services operated by Atlanta Dental Team Snellville ("we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, do not use our website or services.
These Terms apply to all visitors, patients, and anyone who accesses or uses our digital properties, including pages hosted on third-party platforms such as GoHighLevel.
2. Description of Services
Atlanta Dental Team Snellville operates a general and cosmetic dental practice located at 3931 US-78 A, Snellville, GA 30039. Through our website and related digital properties, we provide:
- Information about our dental practice, services, and providers
- The ability to request appointments by phone
- Educational content related to dental health
- SMS and text messaging communications
- An AI-assisted receptionist for after-hours call handling
Our website is intended for informational purposes. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified dental professional for any questions about your oral health.
3. Eligibility
You must be at least 18 years of age to use our website independently or to consent to SMS communications. Individuals under 18 may access our website with the supervision of a parent or legal guardian. A parent or legal guardian must provide consent for any minor's dental treatment and related communications.
4. Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe upon or restrict anyone else's use of the site. You agree not to:
- Use the website in any way that violates applicable federal, state, or local law
- Attempt to gain unauthorized access to any part of the website, its servers, or any connected systems
- Introduce viruses, malware, or other harmful code
- Scrape, crawl, or use automated tools to extract content without written permission
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Interfere with or disrupt the website or its hosting infrastructure
5. Appointment Requests
Our website provides a phone number for you to call and request an appointment. Calling our office or interacting with our AI receptionist constitutes a request for an appointment, not a confirmed booking. All appointments are subject to provider availability and confirmation by our office staff.
We make every reasonable effort to accommodate appointment requests promptly. However, we do not guarantee same-day or next-day availability. Our office will contact you to confirm your appointment date and time.
To request an appointment, call us at (770) 985-1050.
6. SMS and Text Messaging Program
6.1 Program Description
Atlanta Dental Team Snellville may offer SMS and text messaging services for appointment reminders, confirmations, follow-up care instructions, and general practice communications. By providing your mobile phone number and opting in, you consent to receive these text messages from us or our authorized service providers.
6.2 Opt-In and Consent
You may opt in to our SMS program by:
- Providing your mobile number during an appointment request or patient intake
- Texting a keyword to our designated number when prompted
- Verbally consenting during a phone call with our office or AI receptionist
By opting in, you confirm that you are the account holder or authorized user of the mobile number provided, and you consent to receive automated and non-automated text messages from Atlanta Dental Team Snellville.
6.3 Message Frequency and Content
Message frequency varies based on your appointment schedule and interactions with our office. Messages may include:
- Appointment confirmations and reminders
- Appointment rescheduling or cancellation notices
- Post-treatment follow-up instructions
- Billing and payment reminders
- General practice updates (holiday closures, schedule changes)
6.4 Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message. You may also opt out by calling our office at (770) 985-1050 or emailing [email protected].
6.5 Costs and Carrier Information
Message and data rates may apply depending on your mobile carrier and plan. Atlanta Dental Team Snellville is not responsible for any fees charged by your wireless provider. For questions about your text or data plan, contact your carrier.
7. AI Receptionist and Call Handling
Our office uses an AI-powered receptionist service to handle incoming calls outside of regular business hours (Monday 7:00 AM to 1:00 PM, and Tuesday through Friday, 9:00 AM to 4:30 PM Eastern). The AI receptionist can answer general questions, collect your information, and relay appointment requests to our team.
By calling our office, you acknowledge and agree that:
- Your call may be answered by an AI system rather than a human
- Calls may be recorded for quality assurance, training, and record-keeping purposes
- Information you provide during the call will be shared with our office staff for follow-up
- The AI receptionist cannot provide medical advice, diagnoses, or treatment recommendations
8. Payment and Insurance
Payment for dental services is due at the time of treatment unless other arrangements have been made in advance. We accept most major dental insurance plans and will assist with filing claims on your behalf when possible.
You are responsible for:
- Providing accurate and current insurance information
- Paying any deductibles, co-payments, or amounts not covered by your insurance
- Any balance remaining after insurance processing
- Verifying your insurance coverage and benefits prior to treatment
Insurance verification performed by our office is a courtesy estimate only and does not guarantee coverage or payment by your insurance company.
9. Cancellation and No-Show Policy
We understand that schedules change. If you need to cancel or reschedule an appointment, please contact our office as soon as possible, preferably at least 24 hours in advance. This allows us to offer the time slot to another patient who may be in pain or need urgent care.
Repeated no-shows or late cancellations may result in a cancellation fee, a requirement to pre-pay for future appointments, or dismissal from the practice at our discretion.
10. Intellectual Property
All content on our website, including text, graphics, logos, images, photographs, icons, and software, is the property of Atlanta Dental Team Snellville or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, distribute, or publicly display any content from our website without written permission
- Use our trademarks, service marks, or trade names without authorization
- Modify, create derivative works from, or reverse engineer any portion of our website
11. User-Submitted Content
If you submit any content to us, including reviews, testimonials, feedback, or communications, you grant Atlanta Dental Team Snellville a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display that content for any lawful business purpose, including marketing and advertising.
You represent that any content you submit is your own original work and does not infringe on the rights of any third party.
12. Disclaimer of Warranties
OUR WEBSITE AND ALL CONTENT, MATERIALS, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the fullest extent permitted by applicable law, Atlanta Dental Team Snellville disclaims all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- Warranties that the website will be uninterrupted, error-free, secure, or free of viruses
- Warranties regarding the accuracy, reliability, or completeness of any information on the website
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLANTA DENTAL TEAM SNELLVILLE, ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES.
This includes, without limitation, damages for loss of data, loss of profits, business interruption, or personal injury, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your use of our website shall not exceed one hundred dollars ($100.00).
14. Indemnification
You agree to indemnify, defend, and hold harmless Atlanta Dental Team Snellville, its owners, dentists, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of our website or services
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Any content you submit to us
- Your infringement of any third party's rights
15. Third-Party Links and Services
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Atlanta Dental Team Snellville. These may include insurance provider portals, payment processing platforms, mapping services, and review sites.
We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Accessing third-party links is at your own risk, and you should review the terms and privacy policies of any third-party site you visit.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
17. HIPAA Acknowledgment
As a dental practice, Atlanta Dental Team Snellville is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is available at our office.
Please note that information transmitted through our website, email, or SMS may not always be fully encrypted or secure. You should not send sensitive health information through unsecured channels. For matters involving your health records or PHI, please contact our office directly.
18. Modifications to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.
Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
19. Termination
We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise objectionable. Upon termination, all provisions of these Terms that by their nature should survive, including intellectual property, disclaimers, limitation of liability, and indemnification, shall continue in full force and effect.
20. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our website shall be resolved exclusively in the state or federal courts located in Gwinnett County, Georgia.
You agree to submit to the personal jurisdiction of such courts and waive any objection to venue in those courts. Before filing any legal action, you agree to first attempt to resolve the dispute informally by contacting our office.
21. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Happy Teeth PC d/b/a Atlanta Dental Team Snellville